Beyond disappointment

We paid for return flights to Cape Town in February, the trip was scheduled for 28 March returning on 31 March, due to Corona outbreak we would like to postpone our trip to April 25, the airline is charging us ridiculous fee to pay for something that is beyond our control, which means they do not care about out safety. The hotel and all other attractive areas we booked are willing to change for us free of charge but not Mango airlines.

I spoke to Mpumi who gave me totally wrong information with that stinking attitude, then called later and spoke to Jabulani who just said it will cost us Two Two five point 46, which for me it was R225.46 and I gave him authorization to deduct it from my card, only to get an sms notification with R2025.46, imagine??

I understand that the prices differ from time to time but giving customers incorrect info is just not on at all!

Mango should care much about it's customer's well being rather than the business, it's not like we are cancelling totally but we cannot afford to risk things that we can totally avoid!