Baggage theft - and still no response from the airline...

Details of incident: - Ref#: C18000/107 - Flight#: JE715 5pm - Airport: Departing from Lanseria, arriving Cape Town - Date: Monday 6 August, 2018 - Application logged with: Zandisile - Incident: Polo suitcase lock broken open and two items ****** (Columbia winter jacket and Calvin Klein belt).

I logged the incident at the airport on arrival - as it was immediately apparent that the suitcase had been broken into.

I followed up with the necessary affidavit, in a follow e-mail as requested on Aug 12.

Another follow up via e-mail on Aug 24.

Another follow up via e-mail on Sept 5.

Not a single response from them.

So much for customer service. They clearly couldn't be bothered.

I will not use Mango ever again, and I will not advise anyone to use them.