Baggage damage blame sifting

I flew with Mango airlines, and on my way home noticed my hard case bag was cracked on both sides, as if someone stood on it. Due to personal reasons I could only phone on Monday. Their client service attendant informed me that I should have lodged a claim within 24 hour, yet that they do not take calls over weekend. How should I have known if the company bought my ticket, I was not aware of this, yet they claim no responsibility for the baggage that still remains damaged. Beyond the fact that it was damaged, (I know accidents happen) but if you hide behind terms and conditions that speaks poorly about your service. And how will I trust them again if they keeps breaking our baggage?! They did not keep my belongings safe, how am I to entrust doing business with them again if the don't care about my and your property and hide behind there lawyers?!<br> <br> I regret that once a proud airline throws the words \TC"in your face"