Baggage Complaint

I booked a flight for my brother ( Clifford Charl Khel ) to fly return flight via Mango from CPT - JHB and back.<br> His flight information is as follows:CPT - JHB Sunday 28 Jun 2015 09:20 - 11:25 FLIGHT JE144<br> JHB - CPT Sunday 05 Jul 2015 10:45 - 13:00 JE133.His flight from CPT - JHB went very smoothly, but the return flight was most horrible!Firstly his flight was delayed, which happens, more than understandable, but then his baggage situation came up:There were two of the same bags on the same flight, unfortunately, someone on this flight took his bag and vice versa ( again, yes, this happens )But when it came to Mango assisting in this situation , they were given a number of this particular person and that was the extent of it.No assistance, no additional information, nothing.Sadly to say, this persons phone has been off for a full two days already, and the information gathered in the bag couldn't deliver any extra information??What is a person to do in this situation?Mango has more than enough information to assist in this case as they would have a ID book and credit card copy.A boys valuable belongings etc., was in those bags and Mango has a motto of : \Sort this out yourself?""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;669959;774970;17;2;0;0;0;0;2;NULL;NULL;NULL;15/07/04 7:00;15/07/07 7:15;unfortunately we cannot do anything! ;8,81E+12;thulani ;***;On Saturday and as per any other day I travel myciti bus because it's easy, convenient and quick.<br> However on the 4/07/2015 my myciti card that I use everyday wouldn't scan and I couldn't think why not because my cards expiring date is in November 2017. Anyways long story short they told my unfortunately we cannot help you at both Mitchells Plain branch and the main branch at cape Town civic Centre and bare in mind there are a budgeted travel allowance on my card of +R300 not points, money! Also was told that I NEED TO FIND MY OWN WAY TO WORK. I did not budget for this, I do not have money extra to travel to work for the next 30 days because that's there SLA time they have me! <br> I eventually got a replacement card after I had to dispute it for 2 days and then on top of it I HAD TO LOAD A R30 on there of my own money!!! <br> I'm so upset and unhappy. <br> Such a million dollar company and the do not have a work around for by the way their faulty cards that are circulating the system and I was told they have faulty cards circulating by the *********** staff at the Mitchells Plain branch!!! <br> <br> Please help @hellopeter to get this resolved sooner. <br> Thank you for your time in reading. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;527240;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/07/07 8:57;15/07/07 7:15;Faulty Line kept waitning;8,91E+12;;***;I have had a faulty line for about a week now and I'm not able to use my adsl which is affecting my business. The worst thing is, my debit order payment was deducted yesterday. It appears that your sytems function well when it's your money but when I'm losing money you seem to not care. I am making this conclusion as I was promised that my line would be fixed no later than Monday (5 Days after reporting the issue), yet I'm still waiting.<br> <br> Since Afrihost initially reported this issue to you, I approached them again last night after which they made contact with you. Your response was \there's no ETR due to high workload in my area\"". I will assume that I can deduct pro-rata payment from my account for next month due to no service?<br> <br> My Telkom reference number is : <br> 117AWK010715<br> <br> Please phone using my Cell Number listed below"