Bag broken in and damaged

I traveled to Jhb from Cape Town on Friday 16 February 2018. On collecting my bag, I immediately saw that my bag is zipped open and the fitted log is totally broken. It was evident from my bag, that is was searched and obvious this was malicious of nature.

On reporting this I was hand a pice of paper stating that any damage caused due to handling of the bags “is not their problem”........wow! ....and the exact act of theft,they are also distancing themself from it.

The piece of paper clearly states that they will assist with the repair of the bag and if not that they will then replace the bag with a similar one as close to it.

Needless to say that I was arrogantly told they apologize for what happened however they will not replace the bag. 2nd time I contested this, the reply was the same with NO effort to repair the bag, it is my problem.

So they are actually support theft and break in of bags as they step away from their responsibility to and they are “protected”in case a customer complain, which you can do however nothing will come from it.

Absolutely unacceptable how they trea customers needless to say that what they did not know is that I travel often and due to the nature of my work in the project field, so does the 98 Project Implementation Specialist. We will not be using Mango going forward.