Bad Service from Mango Airlines

I booked a flight with Mango airlines on 7 December 2019. My flight booking was never honored. I discovered after a few days later that the payment in fact did go through.

Mango won’t refund me unless I send them my bank statement as proof. This is their policy they say. Perhaps you should consider a new policy that on the day, return what’s not yours. Further, it takes forever to eventually speak to anyone at Mango. Could it be that you have high call volumes for refunds?

My policy is I won’t send you bank statement. Surely you’d never send me yours. Let us please respect each other. I would like my money back please.