BAD SERVICE AT MANGO AIRLINE

My brother booked a flight for my dad to get to get to the Comrades marathon with Mango Airline for 28 May 2015. The assistant at check in refused to let him check in without the credit card. She was unwilling to assist and insisted my dad pays for the ticket again and will request a refund. When I highlighted to her that the person who has the credit card is in Durban and will make it available at the counter in Durban she through the procedure book at me and when I enquired about the online check in she went mumb. I pointed out to her that terms and conditions say you will not be refunded she explained how she works there and knows procedure and on arrival at King Shaka they can claim a refund.<br> <br> I am so disappointed about the situation my dad had to experience this morning and Mango airline has been such an anti climax to this road to the marathon. I feel the customer service was way below average and Mango Airline has lost me forever as a client.