BAD SERVICE

I checked in today for my flight home to Jhb from CT, JE158 - check in person, very ambivalent re passengers. I was 9 kgs overweight with my luggage, but I had bought 15kg excess upon booking - 'you are overweight by 9 kg', yes but I have prepaid excess, 'but its 9kg', yes, I have 15kg excess, 9 is a lesser number than 15 so I'm covered - no response. Clearly her maths needs brushing up and so do her customer service skills which are severely lacking.<br> I had also purchased Bidvest lounge access, which I mentioned to her - I get up to the lounge - CLOSED!!! (BA lounge person was not interested, so guess what BA, Im not interested in your airline for future bookings.) She never mentioned a word, PLUS, what now happens to the money that I paid for something that I did not receive???<br> I am not amused Mango<br>