BAD Service

Our flight was delayed due to the airoplane being broken. First our boarding gate was changed with insufficient notice. We waited for more than an hour before the front passengers informed us that the flight was delayed indefinitely. More than 1 hour later we still did not know whether another flight was going to be sent or not. A R60 voucher does not make up for wasted time, insufficient communication and a crisis of not getting back home to our kids. And then the voucher is not valid at all outlets and for everything refreshment wise. We received an SMS at 13:10 to say flight would now be departing at 13:45 and gates closes at 13:05. It is 13:30 and no one has boarded yet! A crisis can happen to any airline and we don't want to take a risk in flying a broken plane, the way you communicated though was poor! No updates or clarity and bad service all the way. I will not support you again easily. Flight number NLSZQN