BAD HUMILIATING EXPERIENCE AT MANGO LANSERIA

We experienced horrific, humiliating, unfriendly, un-empathetic service today, Duty Manager Rette Liebenberg and the Airport Manager for Mango Jeanine Odendaal was off duty who we contacted and she had the exact same bad, unhelpful attitude as her staff. We arrived just after 13h30 for a 14h00 flight to CT due to heavy traffic which is out of our control and we thought that as we still had about just under 30minutes for check in that we would still be fine. We were told rudely that we are late we missed the flight which closes 45minutes before departure and that we would have to wait till morning for the next flight out at a cost of R370 per ticket, there was no empathy, no customer service at all, they left us sitting on the ground no one came to offer any kind of assistance or alternative. It cost us R5000 for the 4 passengers travelling together to get home as Mango was quite prepared to make us sit at Lanseria airport until 6h30 the next morning .We took an alternative flight with KULULA ! We will definitely go out of our way and pay more for a better service in future and we will never travel with Mango or recommend the airlines to any family or friend. I travel quite often