BAD EXPERIENCE OF SERVICE

BAD SERVICE!

My mom, a senior citizen...I booked her flight to come visit me in JHB as she stays in Paarl...for 03/10/2018. She was ill the morning of 03/10/2018 and her flight was for 6:30am. My sister took her to the airport to change the flight as I couldn't do it online. and the call centre only opened at 7am! They went to Cape Town airport, changed the flight to 5pm on 03/10/2018, paid in R613.00. My mom went back to the airport, from Paarl again, was in the line at check-in and the line was extremely long! by 4:15pm, they tried to get her on even without luggage. they made her go through but didn't allow her to board. My sister had left the airport already and had to turn back to fetch my mom. I phoned and eventually got to speak to Zelda, Duty manager, whom I had words with due to the way they dealt with my mom! After many calls back and forth...I eventually paid in another R370 to change the flight again. Another trip back to Paarl and back this morning to the airport! I am completely disgusted in this level of service to the elderly! My mom was so worked up and in tears at the airport...that I was not feeling well all night due to this. My mom said the way the ladies treated her the afternoon of 03/10. My brother-in-law, station commander in the Police, was witness to this and will issue an affidavit stating the dissatisfaction of service.

My mom was so impressed with Megan's service at the airport the morning of 03/10 and 04/10.