CG
Craig G

1 reviews | Active since Jun 2015

30 Jun 2015, 19:34

Bad experience at the mango ticket counter

i was due to travel on Tuesday 30th June 2015. I was told at the checkers counter that my flight to Port Elizabeth was at 7:30. <br> When I got to the airport at 6:30 I was informed in a very abrupt way that i had been checked out of the flight and thus missed my flight. Asking if I could pay a missed flight fee. I was abruptly told no and had to rebook my flight. <br> Trying to check into my flight I was informed that my payment was not done even though I made payment at the airport. <br> The attitude of the mango attendance was abrupt, unprofessional and not helpful. They never offered me any alternative instead of telling me I missed my flight and had to rebook. For an airline that claims to be apart of the bigger Saa group with a professional service. The mango staff at the Cape Town international airport does not convey any professionalism and any customer services whatsoever. <br> <br> It would be the last time I use mango to fly anywhere and suggest the staff at mango Cape Town redo their customer services course and place loads of claim on attitude towards distressed customers.

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