Bad Experience

Good day Mango Airlines. I am absolutely disgusted by the way our flight delay this weekend was handled. What happened on the day of the flights is absolutely totally unacceptable.

Firstly as we get to the airport we received a sms of a delay i quote the sms " Mango apologizes for a delay on flight JE174.The estimated time of departure is 22:29. Check-in counters will close at 21:49."

For flight JE173 Cape Town to Johannesburg, flight time 19:55 to 21:50. Boarding time. Mango Airlines it was my 26th Birthday party planned well in advance that i missed with my family due to being delayed and delayed only to arrive in Johannesburg at 2:13 am and to arrive home to my family at 3am. So i missed my own 26th birthday due to being delayed this is totally totally unacceptable that nobody communicated with us or tried to sort this out. Further our transport had to be re arranged as we had not 1 delay but 2 delays then when on the plane we had to wait further for fuel for the plane totally unacceptable, we are very very angry about thi****tra expenses where spent so that we could actually go get something to eat and sit in the lounge for my birthday.Notbody gave a damn about that we where suppose to be at my family for my planned birthday 26th a birthday that i won't get back time does not stand still.

We fly frequently with Mango. Please run my ID number on your system and count our flights we have taken with you.

What is the reason for the lack of communication sitting in the airport watching the time go higher and higher with 0 communication? I am very open to showing you what my bill was, waiting for your 4hour + delay late plane. These expenses are un budgeted and Where is our compensation? We want answers

Then our trip back to Cape Town we check in at the airport and we see on the boards that we are yet again delayed and there is no communication nobody mentions a delay. 6 October 2019 JE173 Johannesburg to Cape Town 20:20 to 22:30 we only got to Cape Town at 1:15 am collecting our bags then it was the drive home not to mention that we only got home at 2 am in the morning aswell as we had to phone Avis to inform them that we not going to be on time either. No communication at all from Mango airlines no Mangers on duty nobody to speak to, the blame this whole weekend was being passed to pillar to post, angry and irrated clients paying clients .2hour more delay not acceptable and totally unacceptable. Not only do we work the next day and School and you get 2 and half hours sleep you on the road ,lack of sleep and you must be productive the same day . Mango apologizes for a delay on flight JE173.The estimated time of departure is 22:40. Check-in counters will close at 22:00. We want Mango Airlines to get back to us as in yesterday to sort by this out ,we will not leave this here.All the inconvenience caused form Mango Airlines.