Bad Communication

i have to say that i am truly disgusted by service now days, i normally fly between DBN & JHB to see family and had booked a flight through Mango and their Edgars payment option. i had done the online payment and received my booking confirmation done in the beginning of the month for a flight on the 20 March and was all set to go. i went to the airport that early evening only to be told my booking was cancelled, i went to the mango counter to see what the issue was as i had not been informed by mango nor edgars that there were any issues. the lady behind the mango counter at first was not very helpful and it was basically as if she didnt want to assist any further, we eventually found out that there was an issue with the payment going through on the edgars card*why that was i do not know* but what made me so mad was that i was never informed, i had my confirmation so how was i to know there were problems.i didnt end up flying that night as they wanted to charge me R 2000 one way, i did get a flight the next morning. later that evening i did get an email from Mango to say the booking was cancelled and i should contact them within 48 hours to keep my booking, a little to late id say