Bad Attitude towards passengers

09/08/2015 I booked a flight from Durban to Cape Town at 11h00am as I was working at 16H00pm. After checking in I noticed that the flight was delayed 30 minutes which was acceptable. I was traveling with my baby(15 months old) which was difficult already.I was waiting and then I noticed that the flight was delayed further 1 hour which was also acceptable. Without any warnings the flight was delayed 2hours which I queried and was brushed off with the attitude that its a technical fault and nobody empathized with me that I would be late for work and I was traveling with my baby.Then it updates and says 3 hours delayed which infuriated me so i approached the Guest Services desk and requested an explanation and advised that I would be late for work. I was brushed off again and requested the manager. All the manager did was brush me off again and said that announcements have been made and that there is nothing that she can do. Is this the kind of people and service the \ voted Best airline"provides? I will definitely urge people to do the opposite as the staff does not have any empathy towards passengers"""