Bad Attitude from staff - *** (Bookings)

Dear Mango Airlines,

I would like to officially complain about the unprofessional service received telephonically from Mpumi Hlongwani this morning around 8:15am.

I called in to confirm my booking reservation. I distinctly mentioned that payment has been processed from my credit card however I did not receive any form of confirmation (email nor sms). The Mango representative then asked me for my booking code which lead me to believe that she did not pay attention to what I just said.

Further to the lack of interest and rudeness from your staff I was given the incorrect booking reference so the 10 minute call to Mango was a complete waste of time.

I trust this is not the way That Mango wishes to conduct business with valued customers. I have been flying with the airline for many years and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring alternatively I would gladly use another airline going forward.