Awful Customer Service and contravention of Mango refund policy.

On 26 July 2021, I made an online card payment to Mango Airlines for a flight in the amount of R1509.48. On 27 July 2021 Mango halted all operations due to its falling into a liquidation/ debt review process. After two hours on the phone with Mango's refunds department, they refused to refund my ticket in the circumstances and according to their own policy. How can they outright refuse to honor their own refund policy, not to mention Section 47 of the Consumer Protection Act. The only other avenue I have to get my '******' money back is via my bank.