GE
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1 reviews | Active since May 2013

31 Mar 2015, 12:11

Aweful service

Mango sms me at 14:00 that my flight will be delayed from 15:35 to 18:10. as check in is 14:30, I'm already at the airport.<br> Mango staff tell me they have know about the technical delay since the morning. It get's worse. We all wait from the new boarding time of 17:30 to 18:20, only to be told the delay is now 19:50.<br> Technical problems happen, what's so annoying is the lack of transparency on the reasons, and laziness of Mango management to ensure that ground staff and customers get the right story, and the right information so a to make appropriate arrangements. I suspect they delay and hold back information to prevent passengers from cancelling and getting seats on other airlines. Mango will not get another seat from me.

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