awaiting refund

<p>i booked return flights from CPT to Durban for 26 Dec 2016. My mom had a heart attack on the 18 Dec 2016. She was medically unfit to travel hence me having to cancel the booking made for her. She is a senior citizen and has all her family in Cape town so there would be no need for her to travel in future, whereby the credit note would be of no value to her. As advised by a consultant in their call centre, in order to apply for a refund i would need to request this by sending an emailed request to ********** i did this on 16 December 2016. I have had no response beside the generic email response, and i have not recieved any cash refund. I called your call centre ********** 002 on the 19 January 2017, spoke with a lady by the name Siya. She confirmed that the refund instruction has been noted and it is in the process.. Nobody has called me to confirm bank details for this cash refund???</p> <p> </p>