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pranel S

1 reviews | Active since Aug 2009

29 Feb 2016, 14:03

Avoid Mango - Service is terrible - Keep away

Due to mango having the stupid policy that no other airline has whereby you verify the credit card at check in, I tried to call the call centre *** to get some advice on what to do, <br> <br> The line just rang with no answer I tried multiple times, Then I tried the international number *** and I got to speak to someone he tells me I must go to the bank and get a letter, I told him that it is a Sunday and banks are closed, he tells me to still go to the bank and try,<br> <br> He gave me the number at King Sharka Mango office to try, that number just rang all day, no body answered ***),<br> <br> Eventually I gave up and called the helpdesk again after trying about 4 times , I get though and spoke to a person that told me that I need the card else I won't be able to fly, after telling her that I no longer have the card, she tells me I must take a photo of the card with me to check in ??? I again had to try to explain to her that IF I HAD THE CARD TO TAKE A PHOTO I WOULDN'T BE HAVING THIS ISSUE.<br> <br> I ended up spending my last day of my holiday in Durban on the phone trying to get help and worrying about my flight back,<br> <br> I should have rather booked Kulula and avoided all of this

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