Arrogant and very unhelpful behavior

1/02/2018 to think this was my first flight with Mango as - my flight was at 3h45pm. i got to the airport at 3h20pm. when i walked in the notice said still boarding. i then had to stand in a Que and got to be assisted by an indian gentleman at 3h30pm although he insists it was 3h36pm. he took my ticket and checked and i thought he was sorting my ticket, instead the next thing he said was plane has already boarded. he said if he checked me in it would mean that all figures are going to change. . i begged and pleaded with him to call his manager so that i would miss my flight. he said to me its too late and that theres nothing he could do. he directed me to the mango guest counter where a spoke to a so called supervisor. firstly she was extremely rude and arrogant, and said to me that i can book another flight, but would be a stand by. the ticket would cost R1500. i was in dibelief. i asked to see the manager and she she said there is no one higher than her and that she could help me further. she refused to listen to me and kept interupting whenever i tried to talk. it got to a point where she frustrated me so bad that i swore at her, as i work for a big company and this is not how we treat customers. i pleaded with her to call the manager and she said the only way i can get a manager is if a lay a formal report to customer care.. i asked her to call customer care for me and she said no she cannot do that for me and i must go there myself. she also said the phone is in the back and that im not allowed in the back eventually i asked her to please get me to talk to someone other than her and that is when another supervisor came. the supervisor was not rude . i told her exactly how the other lady treated me. i then asked her for the manager and she also said that there is no manager except the two supervisors. where i work theirs always managers on duty. i find this to be strange. i asked her to contact customer care so that i could explain my situation. this supervisor went tothe back office and came back to the front desk with a portable phone. she then handed me the phone. i complained and the customer care agent gave me the same ticket of R1500 for R504. the way i see this is that they dont care about customer or there pockets. the ticket is forfeited even though the plain had not even taken of, so they make their money either way. they dont lose a cent. i got onto my next flight for 7h15pm. the captain announce at 7h11pm that the plain doors were now closing. people still board till 7h08pm. the plain took of slightly later tha n it should have. Another point is that its ok for the plain or pilot delays a few minutes but not when its a delay on the passenger set.

the problem with this is the manner in which i was treated and not about which flight she could get me. having someone like this on your team is not good as she will be the cause of a drop im business. she has no compassion and is extremely ruse