Appalling service

<p>I made a booking to fly from Durban to Johannesburg and paid using FNB Cell Pay Point - a payment option available on their website. I received a SMS from FNB stating that the payment was successful.</p> <p>After not receiving a booking confirmation from Mango I phoned them, they explained that the payment had not shown yet. After numerous phone calls they informed me that the payment had not shown and my booking had been cancelled.</p> <p>I contacted FNB and they inofrmed me that the payment was successful, and it is only Mango that can confirm it.</p> <p>To cut a long story short, I had to book two new tickets and did so on the condition that they refund me for the previous booking.</p> <p>I sent my bank statements to Mango's refund department and received a reply saying that the refund had been authorised and would take 7-14 working days.</p> <p>It has been 14 working days and I am still waiting for the refund, I have contacted them but no one has bothered to respond.</p> <p>This is not the first time I have experienced bad service from them, I should have known better!</p> <p>I will not use Mango Airlines again - Kulula is far, far better!</p>