Appalling Mango Check in experience.

I am appalled at the Mango at check in experience (cannot call it service) this morning. When asking if they had a cable tie i was told that it is the passengers responbility which I am happy to accept i did ask if i could get one from another airline and was told to remove my case. While still talking the case was just moved through and when i complained on behalf of my daugther (a student) i was asked sarcastically if i was flying. In short no but I did pay for the ticket. Budget airline with less than budget service.