Appalling customer service

<p>I was due to fly with Mango from Johannesburg to Durban on Thursday 25 May on JE253. The flight was due to leave at 1335. After numerous delays and a plane change we eventually left around 1650. I received a text from Mango apologising for the inconvenience and offering a voucher for an unspecified amount and conditions. A phone number was provided. I contacted the customer services department and the agent I spoke to was unable to furnish me with any details. She promised to call me back with more information. She did not. I message Mango through their facebook page and again I was told an agent would be in touch. Again no one contacted me. I emailed Mango and have received no response to my email. </p> <p> </p> <p>I am disappointed in this level of disregard for customers. It would seem that Mango has no problem with inconveniening customers and failing to rectify their failures. </p>