Appalling Customer Service.

<p>Hi,</p> <p>I have an issue with your contact centre and your staff at O.R Tambo airport. Reference PLWCJN passenger Charissa Rasen was set to depart at 16:00. Due to a Cash in Transit Heist that happened on the R24 (You can verify this) the passenger was unable to check in on time. Your staff in the contact center (Ingrid) was unable to provide me with a solution and directed me to the airport staff. I then spoke to (Chantel) who works at the airport and she directed me BACK to the contact centre. At this point I felt very undermined and belittled as a customer. Both staff in the contact center and airport are very inefficient, rude and sound as if they are on repeat. Nobody could provide me with a solution. Remember this was something out of my control and I am now being asked to pay a fee of R650 to be on standby for the next flight. Take into consideration that the passenger is a student and does not earn an income but has saved for this flight. She was not the only one that missed her check in due to the heist. Put yourself into this situation and answer if you would be able to get to the airport on time due to the heist on the R24. Please don't think I'm being rude and abrupt, but common sense would tell you that it was impossible to get there. We had also left 2 hours before the flight could depart. Mango please do not tell me that there is nothing you can do, you gladly take The money but cannot help your fellow customers. To me you are now an organisation that just wants money but does not show any empathy towards your customers. This people have worked hard for their money and you are expecting them to pay double due to something that was out of their control.</p> <p>Now I was contacted on 06 Apr 2017 with feedback regarding my issue. I was told that I would be given a voucher for R650 and it would be sent to me the next day. I unfortunately do not remember the name of the lady that contacted me but I'm writing this as I had given it a week and still have not received any voucher or follow up. This is quite ridiculous and it certainly isn't good customer service.</p> <p> </p> <p> I don't understand how hard it is for you to even respond to my messages on Facebook. I'm extremely frustrated at the lack of feedback. I hope this will open your eyes and see how appalling your customer service is. </p>