Airport

I was heart broken this morning when I went to collect my oversized bag from bag pick ups this morning at Kingshaka airport in Durban. Normally I fly with Kulula but Mango had a really good deal from Cape Town to Durban. When I got to bag collection this morning and saw the condition my bag was in I was heart broken: what mad it even worse is that the gear insdie that bag pays the bills. My HARD CASE BAG had been dented so bad and I could hardly even open my bag. I know everyone says “this happens” but, how come this didn’t happen with Kulula after flying with them twice? I was extremely disappointed by the gentleman working at the pick up department at the airport who just said “well they have to pack it somehow” he could see I couldn’t open my bag at all. I wasn’t expecting him to fix the issue but to at least acknowledge what had happened. I will never fly with Mango Airlines again. Now I have to go buy a new bag.