Airlines Miss the Big Picture

I arrived 3 hours to early for my Mango flight. The plane about to depart had plenty open seats. I waited at customer services for 20 minutes. When I asked if I could be moved to a earlier flight the price was more than half what I paid for the ticket. <br> <br> It amazes me that airlines have loyalty programs and yet the best opportunity to generate customer loyalty and provide a great service is missed and I expect not even understood. <br> <br> One good experience would result in me using a airline for many flights even if the price was a little higher. <br> Wakeup SAA and Mango this is why your business is not flourishing. Do something different and provide excellent customer experience. <br> <br> The checkin desk should be able to offer the earlier flight and no extra cost.<br> <br> <br>