Airlines have gone into the 21st century with ...

Airlines have gone into the 21st century when passengers want to book online, and add on services, i.e. hotel, car hire, excess baggage, change dates etc, BUT, when it doesnt work and you have to speak to a human being, we go back to the dark ages.<br> I wanted to change the date of my return flight from CT, but for some reason was unable to do so on line and I also wanted to buy more excess baggage - excess baggage, not allowed to buy any more on line as this function had been used and have to buy at the airport - dark ages<br> Date change - \oh you have to pay an extra R1000 odd rand WRONG