Airline *******

<p>It now been numerous occassions that i have booked flights and way before commuting have had to change flights and been charged astronomical feas to change a flight booking. </p> <p>I have always been told that its the policy of the airlines an to read the terms an conditions laid out. Thats all fine an wonderful except for when an airline cannot spend money in designing a proper platform or portal where the booking system allows you to change a flight date error as at the time of making the booking without paying an additional fee. </p> <p>After been sent from pillar to post by Mango customer scare(yes i said Scare) and one other supposed mango customer care consultant (THEA NDME)who just refused to listen and help yet chose to put the telephone down in my ear after me making a statement of (what would it cost to change the ****ing Flight)trying to get someone to help an understand that the booking was literally made 5 mins prior if you take off the waiting time an frustration of argueing with a incompetant consultant. Unfortunately this person has neither the power or knowledge to adjust anything without the words the system will charge for the changes it is not me one wonders besides the fact that we ********** with airport taxes and ridiculous fluctuation of flight prices we still get ********** further with fixed additional charged for under developed system .. or is it under developed or just not a unique way to rip ppl off further.. </p> <p>I then called back a second time to ask to speak to her suppervisor (Nolizwe Sono)who again repeated the same conversation repeating the terms an conditions an refusing to understand that it is a typing error on a portal that has now cost me money. Needless to say i was quoted an addition R370 rand for a selection error. </p> <p> </p> <p>Customere service.. I fear Not MR AIRLINES..</p> <p>Its broad day light ******* an i am sure i do not stand alone on my opinion.</p> <p> </p> <p>One wonders what the airlines make their money on .. Flight changes or actual flights.. </p> <p> </p> <p>This is one of the things we need to work on changing in our system.</p> <p> </p> <p>I really dont take kindly to been ********** by corporates an organisations who hide behind fine print.</p> <p> </p> <p>Lets see who can actually do something about it.</p> <p> </p> <p> </p>