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amit J

1 reviews | Active since Mar 2014

22 Mar 2017, 11:02

Absolutely sad to have to write this comment

<p>As a mango frequent flyer, i mean i fly weekly on a mango flight approx 3-4 return flights a month. </p> <p>So on valentines day i flew JHB->DBN, my flight the next morning was scheduled at 6:00am 15-Feb 2017 DBN->JHB,</p> <p>I arrived at the airport that morning, security seems still sleeping and took forever to scan my luggage and when i got to the boarding gate to enter the plane, the doors just shut 1 minuite ago, the mango assistants had a simple, i cant help u attitude and theres nothing we can do, the reason the plane took of"early" is because the pilot said shut the doors and take off so i had to board another flight to a different airport that morning and got into unnecessary travel costs due to this issue. </p> <p>I've let it slide. and then Ive experienced another incident a week or 2 later, I boarded a flight again actually the exact same flight and time, got into the plane at 6:00am and heading for JHB Lanseria International Airport. Expecting to land at 7:00, due to weather conditions, the flight was unable to land at Lanseria International Airport and was diverted to OR Tambo International Airport. The plane then landed at the destination airport(Lanseria International Airport) at 12:10 which was over 5 Hours Delayed !!! i have sent emails to mango and have got no response from the airline. </p> <p>Unfortunately im writing this email to actually get the airlines attention as i expect some compensation from the airline, i have incured additional parking cost as well as lost 1 day at work.</p>

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