A simple request!!

I have spent the last two and a half hours on hold and being constantly transferred from operator to operator only to get absolutely no where. Due to a family emergency I needed to get hold of someone to prevent them from boarding a flight (this person had forgot her phone at home). I tried calling Mango Airlines on 0 ********** and was transferred multiple times and then also given another two contact numbers: ********** and ********** /7. Every single person I eventually got through to were unable to help me and just kept transferring me.

I then tried the Cape Town International Airport ( ********** ) and yet again was given alternate contact numbers only to start the cycle over again.

Surely this is not the most complex request and yet of the multiple people I spoke to not a single one could assist me.

Unbelievably bad service from both Mango Airlines and Cape Town International Airport.