A flight experience longer than a trip to Durban

<p>What a truly fantastic Mango airlines experience. Arrived at the airport on Sunday afternoon at 2:30 to find my flight, 15:55 moved to 16:35, was then delayed for three hours and then further delayed another 30 minutes. During this time, the only compensation offered was a standard apology message and a telephone number to request a refund, to be able to book another flight. I declined the number as it would have cost me double the price of my current ticket. That being said, I believe a voucher offered to all the customers to purchase a meal, while waiting three and a half hours for our flight, would have been kind and appropriate gesture.</p> <p>My sole purpose of the flight was to travel to Durban in a short period of time. The time that it took from leaving for OR Tambo airport (2:00pm) till leaving from King Shaka airport with my luggage in hand (8:30pm) I could have driven myself to Durban. I don't believe a delay such as this one is common (hoping I'm right) and it gives all the more reason to compensate for all the passengers' time. It may be a bit of an expense to Mango Airlines but I believe it would guarantee customer satisfaction for such unexpected events. <br />On a side note, I believe I would still, perhaps, fly Mango again (excluding my return flight) as it is still well priced. This however does not include the additional costs of waiting for my flight which, economically, would have been cheaper to pay for a more expensive flight.</p> <p>When I finally landed I had received my ticket confirmation for my flight at 7:15pm. </p>