50 min flight turns into 4 hours of bad service

<p>I had a flight on Thursday (16th of June) to Lanseria. I specifically hate flying with mango due to previous experiences but I needed to get in early and kalula was flying too late. My flight was supposed to leave at 06:00 (Flight JE612) . I was already awake since 4 so I could be on time. Due to bad fog in Lanseria we only left at 08:00. We tried landing twice. But due to heavy fog that wasn't working. So we got rerouted to OR Tambo because we were running out of fuel. 5 min after turning to OR Tambo kalula had landed. Once landed in Tambo we got told that those that wanted to depart, could. And that they would bring our luggage. Several people started making calls for family to drive to joburg or to drive to a gautrain station. Yet 20 min after this, they told us due to security reasons we may now NOT depart. So everyone was on their phones again making calls telling family to turn back or go home and wait for news. I was one of those people. At this stage everyone in board was furious, frustrated and just a little too tired for this kind of ****. They told us the turn around time for flying again would be 2 hours. The flight attendants were of no use and was extremely rude to the patrons on board. We had been sitting for 30 mins when the captain informed us they would be doing a quick hand service. Because of the reroute we had all expected the service to be complimentary. It was expected that mango would at least do this for delaying us additionally at OR Tambo. We were all left speechless and shocked when they still charged us for the drinks and snacks. I only arrived at Lanseria at 10:30. After being awake for almost 7hours with the stress of almost landing twice, running out of fuel, making several calls and being poorly treated by the staff, I have had more than enough of mango. There were no apologies, and no complimentary vouchers or even a free drink on board. Mango did nothing to soothe the frustration of their clients. I will personally never make use of your services again. I will also ensure that no one of my friends, family, colleagues or any other person I will ever meet will use this airline. The least you could have done was offer one complimentary drink. Or even just an apology. A voucher to all users to reconcile the time and money wasted on your service. I am terribly appalled by this utter disregard to the people using your service. The total lack of personal relations to your people. You could at least have apologized. Change your name to potato. That is the quality of service you are offering. </p>