4hour 30min delay

Monday 21 November 2017, Mango flight JE284 was scheduled to depart from King Shaka International - Johannesburg at 17:45. When the it was time to board the gate was closed and 5 minutes later passengers were informed to get a new boarding pass as the flight is delayed to 19:20. Together with the new boarding pass each passenger received a R60 voucher to use in the terminal (nice gesture, but R60... Really? It buys 3 cokes).

However, without announcement the flight was once again delayed to 21:30. And few minutes later the flight once again got delayed to 22:00. At the Mango counter no reasons or any information were provided as to why the flight is being delayed. A domestic flight that takes 50 minutes was delayed by 4hours 30minutes at the end.

This forced me to Uber back home, costing me an extra R370, as my lift was not able to pick me up at midnight (I was supposed to be picked up at 18:35). I can actually buy a new plane ticket with that price to Durban with Kulula.

Never did Mango apologise, or even responded to my emails. They are a pathetic airline company! I will not recommend Mango to anyone, nor will I ever make use of their services again.