3 days later booking still not confirmed

Hi.<br> <br> I made a booking on saturday, 7 Feb with me making payment online. The funds came off my account, however the Mango web system failed. I contacted the callcentre and spoke to a Gregory who told me it was a system error and that he will log it as a query for their IT dept to sort out. <br> <br> I was asked to send the proof of payment, and that the booking will be still honoured. 3 days later I made a follow up, and was told it was still at their IT dept. I then called the callcentre and spoke to Yama who told me that my booking has been cancelled yet I have proof of payment from my bank.<br> <br> Mango - I dont have a booking, and i have paid you.