Customer-unfriendly policy

Just before Christmas 2014 I purchased a leather handbag from MANEKI for my daughter.I wasn't sure if it was what she wanted but thought I could return it immediately if she wasn't happy.The shop is quite small and cramped with a few shoppers in it.I paid the R2300 and left.My daughter wasn't satisfied and we returned right after Christmas.We were shocked when we were told that they would not refund and we HAD to find something in the shop immediately for the full price.I asked for a manager,who the sales lady phoned? and was told that that was their policy and was shown a small sign on the counter.I had not seen this small \print-out"as customers had probably been standing in front of it when I was there.I would have never purchased such an expensive item had I known.We struggled to find something but my daughter eventually took a cheaper handbag.With a lot of persuasion "