Questionable Business Acumen

I understand that running a business is tricky and quite demanding, but at the very least customer service is in order, in all businesses. Some of the excuses that this "business person" used included mentioning that they were sick and could not communicate on their phone for a week as a result (just so happened to be over the period of the delivery, not suspicious at all, and also I'm certain that texting is not the most demanding means of communication) and then blaming the courier for lack of delivery. Fair enough on the delivery, not that it is meant to be the customer's problem, but remember when they were not able to communicate? There was absolutely no communication during this period.

Now for the good part. After my wife expressed her displeasure with the service and potentially being ****med out of R1000+, the "business owner" proceeded to harass my wife, sending personal messages and expressing their displeasure with how it panned out. Instead of apologizing for being [extremely] late (the shoes were still not delivered or confirmed at the time of writing this, almost 3 weeks after the promised date), or trying to explain the situation, they decided on an aggressive and poor means of addressing the situation.

I understand struggling and trying to make plans during the pandemic (at the time of writing this), but if one claims to deliver a service, that is the expectation you have provided to people, and that is the expectation against which you are well aware you will be held accountable. Do better!