Unacceptable Service and Refund Delays — No Accountability

I am extremely disappointed with the service I have received from Mandoz auto parts Head Office accounts department (Karen) in Durban. Over 33 days ago, I logged a request for a refund for an amount of R15000 (Fifteen Thousand rand ) after cancelling a collection of a part that was unsuitable for my vehicle. The company initially promised to resolve the matter within 21 days, yet here I am—still waiting with no refund and no meaningful feedback.

Despite numerous emails and phone calls, no one is taking accountability, including the salesperson (Shabir) who assisted me with the initial sale. I have been passed from one person to another, with empty promises and no action. My calls are ignored, and my emails go unanswered.

This level of disregard for a paying customer is unacceptable. I am sharing this review to alert other potential customers: please be cautious when dealing with this company, especially if you need after-sales service or refunds. I sincerely hope this matter is resolved urgently, and that Mandoz auto parts reflects on how they treat their customers.