Terrible Service! Unacceptable.

We booked a Spa Special for our anniversary at Mandela Rhodes Spa on the 9th March at 5pm. Due to error with payment from Groupon we called to request the change to the next day. <br> <br> The employee - Liza then told us that they had made a mistake and they cannot book that treatment for 5pm. The error was on there part for giving us incorrect information, even though they only close at 9pm so I cannot possibly see why!!!! We cannot go earlier as we both work, and as it is at a hotel the hours are extended.<br> <br> We then tried to accomodate them by saying we would pay full price but cut our treatment time to suit them but she said she could still not help us! Her whole attitude and unwillingness to help was so pathetic. I then asked her if I could speak to her manager, she said she would ask, and then said her manager said no. When I asked to speak to her myself she was all of a sudden unavailable. I left messages for the manager and nobody returned my call. <br> <br> Terrible service for people who are in the hospitality industry. Booked this on Groupon and have the voucher but do not want to go now!!!!