CT
Cara T

1 reviews | Active since Nov 2013

19 Mar 2021, 17:25

Disappointing Service

Today my bakkie and a car of one of the workers got damaged/vandalized at the hotel. The incident was reported immediately to the Security, who got hold of Charmaine Cordon (Assistant Building Manager), to have a look at the footage to see what happened. It was noticed that someone with a small kid did the damages/vandalize to both vehicles as he was parked in the middle of the two cars. Both the worker and myself was sent to the police station to report the incident and to get a claim number. We would have been provided with the footage so that the matter could be taken further. At the police station we were sent back to the hotel and informed that the Building Manager should call the Police, who will then come to the scene where it occurred and will then get the footage so that we could deal with the matter further. As per the Police who assisted us the case was a ******** one as it was damage to property. We returned to the hotel and told Charmaine Cordon what we were asked to do, and the response was "I don't want to get involved, don't get me involved". She than looked at her watch and said it is tea time and walked off. In the mean time they have footage of a person that damaged two cars on the hotel property, and Charmaine decided to that she will not get involved. She offered no further assistance, nor did she reach our to David, Building Manager for advise. My bakkie is still damage and I am not very happy with the way the situation was dealt with.

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