LB
Louis B
1 reviews | Active since Sept 2016
16 Nov 2022, 16:59
Rip of on parts
I purchad a part for my car in july mpd does not want to refund me on this part after i have been in contact with their head office and was treatwd like an idiot that does not know whst is going on reports where given from workshop etc ... i will not deal with a company rgat soes not know how to give custoer service . I must also state that i spend a lot of money with mpd pathetic service fr9m Rudolph at head office
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Mandarin Parts Distributors (MPD)'s replyOfficial
17 Nov 2022, 08:25Louis, as discussed, electronic parts do not carry a guarantee for such a long period of time. Most companies in our industry do not give any guarantee on electronic parts at all and thus it's not an unfami**** practice. You will even see this being reinforced at OEM level because of the sensitivity of these components. I have had numerous discussions with our technical department and the mechanical issues you experienced could not have been brought on by this specific electronic component. We pride ourselves in the level of customer service we provide and our 4 star rating on google will support my statement. We have empathy with the situation you find yourself in and we will try to always assist where possible within our company framework. Please feel free to contact us if you need more clarity in this regard. We sincerely hope you can get your vehicle back on the road soon again.
Mandarin Parts Distributors (MPD)'s reply17 Nov 2022, 08:25
Official
Louis, as discussed, electronic parts do not carry a guarantee for such a long period of time. Most companies in our industry do not give any guarantee on electronic parts at all and thus it's not an unfami**** practice. You will even see this being reinforced at OEM level because of the sensitivity of these components. I have had numerous discussions with our technical department and the mechanical issues you experienced could not have been brought on by this specific electronic component. We pride ourselves in the level of customer service we provide and our 4 star rating on google will support my statement. We have empathy with the situation you find yourself in and we will try to always assist where possible within our company framework. Please feel free to contact us if you need more clarity in this regard. We sincerely hope you can get your vehicle back on the road soon again.