Worst service, Incompetence

My account is flag they say I suppose to settle it by end of May. My agreement with them was that by end of Nov my account must be paid up. I very frustrated as I can not access my results due to this. Mancosa is failing me firstly I aske them to amend my surname till to this day my surname is incorrect. now Felicia from the debtors department incorrectly flags my account. How will I know if I need to rewrite. Im upset and frustrated and the same time. Can Mancosa fix this now please