worst service ever.

I settled my account 2 weeks ago and I e-mailed the proof of payment. last week I checked and my account was still not cleared, I call the account department and they told me not to worry I will get my results as they were still busy loading the results. now the results are out and I didn't get mine as my account is still showing that its in arrears. when I call the account department they keep on telling me that they'll get back to me even now am still waiting. their service is pathetic!