Worse institution ever, they only care about money

I am writing to express my deep dissatisfaction with the service I have received from MANCOSA.

One of the reasons I chose MANCOSA was because of its strong marketing message that it understands the realities faced by working professionals who must balance employment, studies, family commitments, and financial responsibilities. Unfortunately, my recent experience has shown the complete opposite.

When I encountered a genuine challenge affecting my studies, I expected MANCOSA to consider my circumstances on an individual basis and provide guidance or support. Instead, every interaction has resulted in generic responses referring me back to policies and processes. There has been no meaningful attempt to understand my situation or explore possible solutions.

I contacted the call center in the hope of speaking to someone who could assist. However, I was simply told to send an email. After sending the email, I received yet another standard response advising me to re-register at a later stage. This response completely overlooks the fact that re-registration comes at a financial cost and is not a simple or free solution.

What I find most disappointing is the apparent lack of flexibility and human consideration. Processes are created by people and should allow room for exceptional circumstances where reasonable intervention is possible. Instead, I have been met with rigid responses that offer no resolution.

At this point, I no longer wish to receive explanations about policies and procedures. I am requesting a practical solution to my situation. If MANCOSA is unable or unwilling to accommodate my circumstances and assist me with the module for which I have already paid, then I believe I am entitled to a refund of the fees paid for that module so that I can register again at a later stage, as they have repeatedly suggested.

My expectation is simple:

Either provide a reasonable solution that allows me to continue without financial prejudice; or Refund the fees paid for the module in question.

Sadly, this experience has left me feeling that students are treated as numbers rather than valued clients. The focus appears to be on additional registrations and payments rather than resolving genuine student concerns. As things stand, I cannot recommend MANCOSA to others based on the level of service and support I have received.

I sincerely hope that MANCOSA will review my case properly, consider my circumstances fairly, and provide a resolution that reflects the values and student-centered approach it promotes.

A very disappointed student.