What a total disappointment

2019 I registered to do my second year, I’m on a company bursary which pays by mid February. Proof of payment is submitted by myself. I don’t receive my study material so I start following up both with email and calls. I get no response on email on calls I speak to someone who promises to sort it out. A week later still no books, no the phones are not working every time I call it says office hours are during 8-4. That time my call is within those hours. Failed attempts to get in touch mean I eventually get my books a week before first assignment is due. I request a deferral on the phone, the person I speak to is understand and promises it will be done. I relax and I start studying preparing for my first semester which would start in July as confirmed by the lady I spoke to.

Problem starts when I receive my exam timetable. I send emails on both occasion the timetable is sent and I get no response. I eventually call in and I’m told I have to apply for a deferral which I do, I submit document and the reason. Again very understanding person is helping my confidence is restored but as usual he disappears. I send emails and no response. I eventually call I’m told deferrals are no longer done manually I will be assist with an electronic one.

To cut a long story short 2020 I’m told I have to reregister but I have to pay again I argue the fault was not mine and I’m on a bursary I dont have 26k to pay and I have to give results at work for the year.

Mancosa has very understanding people on the phone but it really almost always fades to nothing. Every new person you speak to gives you hope but to no avail.

This was suppose to be my last semester.