Useless MANCOSA research ethical clearance department

What is the reason for institutions such as MANCOSA to exist if they cannot provide services that they pride themselves to offer once you’ve registered with them? The research ethical clearance department is a major concern and MANCOSA isn’t doing anything about it because year after year same concerns come up “no response or delayed responses that’s their area of specialty. It is very alarming and annoying that you have to pay your hard earned money for such pathetic level of incompetence and ignorance this should be considered a crime, if it’s the matter of too many students that you have to go around why bite more than you can chew?. My wife has been begging for weeks and even was pro-actively completing her research with hopes that she’ll do little to no remedial work as soon as the research ethical clearance respond, to this day nothing has been done, it is frustrating to see her hopes of graduating diminishing in front of her eyes because of people who claimed to offer services and aren’t held accountable when they don’t yet they get paid for zero service I repeat this is crime a complete ****. Please do something about this we cannot tolerate such nonsensical behaviour any longer.