BN
Busi N

1 reviews | Active since Jan 2021

09 Jan 2025, 08:42

Unsatisfactory Treatment and Experience with MANCOSA - Registration and Enrollment Issue

Dear Hello Peter Team, I am writing to express my deep dissatisfaction with the treatment I have received from MANCOSA since 2022, a well-known institution that I once held in high regard. Having successfully obtained my degree through their institution, I recently attempted to enroll for a postgraduate diploma Project Management with just one module remaining to complete following 8 passed module Unfortunately, my experience during this process has left me extremely disappointed and frustrated. Upon attempting to register for my final module, I was informed that I would be unable to do so due to MANCOSA needing to align system. Furthermore, I was told that I would have to start paying for the degree from scratch about 40K, despite having already invested a significant amount of time, effort, and money into my academic journey. I find this situation to be entirely unacceptable. As a dedicated and hardworking student, I expect to be treated fairly and with respect by the educational institutions I entrust with my future. MANCOSA's lack of consideration for my circumstances is not only unprofessional but also demonstrates a disregard for the well-being and success of their students. I kindly request that you investigate this matter and help me seek a resolution with MANCOSA. I hope that, through your platform, my voice can be heard, and this issue can be addressed. I trust that MANCOSA will take responsibility for this situation and work towards finding a fair solution for myself and other students who may be experiencing similar problems. Thank you for your time and assistance in this matter. I look forward to a swift resolution and hope to hear from you soon. Sincerely,

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Replies (1)
Mancosa
Mancosa's reply09 Jan 2025, 10:19
Official
Dear Busi Noqhamza

Thank you for bringing your concerns to our attention. We sincerely apologise for the challenges you have experienced during your registration process.
At MANCOSA, we value your commitment to your studies and acknowledge the significant investment you have made. The situation you have described is not reflective of the service we aim to provide, and we regret the inconvenience and frustration caused.

Your case has been escalated to the relevant team for urgent review. You will be contacted  to discuss your concerns and work towards a fair resolution that ensures your academic progress is not unnecessarily impacted.

Thank you for your patience and understanding. Please feel free to reach out to us directly at ***, if you need further assistance in the meantime.


Kind regards,
MANCOSA Student Support Team