UNPROFESSIONALISMN, PATHETIC, RUDE

I am writing to formally lodge a complaint regarding the unacceptable service I received from one of your staff members on 25 February 2025 at approximately 16:24.

I contacted Mancosa on +***0 seeking assistance with a new enrolment. The gentleman who answered the call identified himself as Michael. From the moment the call began, he sounded irritated and dismissive. When I requested assistance, he told me he had already switched off his laptop and could not help me, despite your office hours clearly indicating that you close at 16:30.

His tone and manner of speaking were unprofessional, disrespectful, and appalling. Additionally, he repeatedly referred to me as “brother,” which was inappropriate and unprofessional in this context.

He also confidently stated that the call was recorded and I can take it further.

I expect this matter to be investigated and addressed appropriately. I would appreciate written confirmation that this complaint has been received, along with feedback on the action taken