Unhelpful consultants at Mancosa Subminimum requirement result and Re-registration

Poor feedback inconclusive and no response from mancosa regarding query regarding results Mancosa assistance is ********* unprofessional and have not been in contact with me regarding my number of attempts to get answers regarding my Results that does not make sence to me As per the Mancosa Program Handbook the results are the opposites. I have met the subminimum requirement but i have been told by the consultant that the pass mark is 50% but i have scored over 50%. I was asked to Re-register for the module and pay an exessive amount. According to the consultant i wont be assisted with this as the final assessment results have been released but the portal has a big notice to state that the final marks will only close on 31 July 2022 so that itself is a contradiction. Apparently Mancosa no longer communicates with the students to advise them of their rewrites or resubmission due to the Popi act although my portal is totally private and no one has access to it besides me and Mancosa. Even though the pass requirements are as follows on the handbook - the compulsory completion of ALL assesment activities of which i have done - the subminimum requirement as outlined above - a final combined mark of 50% i have 57% This is my MAIN concern and point im trying to understand. Students will only be allowed to attempt the online summative assessment provided that formative aas*****t 1 and 2 have been attempted and a combined average of at least 50% is attained of which I attained 57% but i was told that i need to Re-register for the module. This is totally unfair. My fees was paid in advance and now im asked to pay an additional R4485 to Re-register. I feel that the consultants are extremely unskilled because she couldnt even answer my question as to how the final mark is a failing to meet subminimum requirement when the subminimum is 50% and i obtained 57%. I also requested her to explain how the mark was obtained she couldnt explain all she could say was you have to Re-register and pay for the module again. She couldn't give me a detailed explanation or answer. On numerous occasions students like me are experiencing the similar situations with absolutely no assistance or communication from Mancosa. Regards