Unhappy returning student

I am a previous student at Mancosa and this time i am seriously not happy, i started my application online earlier this month as i knew i needed it to be approved before the 17th because our companie's bursary opportunity is closing then but instead i had to follow up when didn't get any feedback from them i kept receiving an automated email, i was assigned a student advisor by the name of Porcia Nkosi who came back to me over a week later saying that i must do a manual application seeing that i was previously a student there mind you this is on the 11th of November. I submitted that application on the 14th and she told me that i will have feedback before the end of the day on the 15th which i never received. Meanwhile a colleague of mine who did the same application online and is also a previous student got his admission and invoice already. I am not happy right now our bursary is closing on Thursday and till today on the 15th i have no feedback from Porcia Nkosi or Mancosa.